YOUR NEXT LEARNING PATH

Salesforce Foundations

Build a customer-support workflow, from data model to automation and reporting.

A practical foundations path, with six lessons and a support-workflow capstone. Complete the labs in a Trailhead Playground or sandbox. Developer specialization and certification-specific preparation can follow this foundation.

Your learning roadmap

CHAPTER 1

Build a Support Workspace

Six applied lessons and a practice-org capstone.

1.1Model a customer-support workspace

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1.2Design access deliberately

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1.3Route cases with Flow

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1.4Reports that answer operational questions

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1.5Developer & integration foundations

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1.6Capstone: a support intake workflow

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